Return Policy

This policy applies to paid routine planning services and associated digital support materials.

Cancellations

If you need to cancel or reschedule a booked session, please contact us at least 24 hours in advance where possible.

Return assessments

Requests for returns on prepaid service packages are reviewed based on completed service stages, delivered materials, and administrative costs already incurred.

Exclusions

Customised planning outputs and digital resources already delivered may be non-returnable, except where required by applicable consumer law.

Australian Consumer Law notice

Nothing in this policy excludes guarantees or rights that cannot be excluded under Australian Consumer Law.

How to request a review

Submit return and billing requests to connectuse@zlexironvrozelon.world with your contact details and booking reference. We aim to respond within 7 business days.